HopeHire.Refund & Cancellation Policy
Last updated October 2026.
Overview
HopeHire is free to use today and we don't collect any payments. This policy explains how credits, refunds and cancellations work now, and the rules that will apply if we introduce paid plans. It forms part of our Terms & Conditions.
Free usage and credits
- Credits (including credits earned by referring other people) are given free of charge and have no cash value.
- Credits can't be exchanged, transferred, withdrawn or refunded for money.
- One credit covers one outreach email. If an email fails to send, the credit is returned to your balance automatically.
- We may change how credits work. We'll tell you before we introduce any paid tier.
If we introduce paid plans
The following will apply to any purchase once payments are available:
- Paid credits are prepaid and don't renew automatically. If a recurring plan is ever offered, its cancellation terms will be shown at checkout and in your account.
- Credits you have already used are generally not refundable.
You can ask for a refund if:
- You were charged more than once for the same purchase.
- A payment was taken but credits weren't added because of a HopeHire fault.
- A payment failed but money was deducted and your bank or payment provider didn't reverse it.
- You bought credits by mistake and haven't used any from that purchase.
We may decline a refund when:
- Credits from the purchase have already been used.
- The request is based on hiring outcomes, reply rates, email deliverability, or decisions made by recruiters or other third parties.
- Your account was suspended or restricted for misuse, spam or abuse.
- The request comes after an unreasonable delay, or without payment proof or account details.
How to request a refund
Email founder.hopehire@gmail.com with your account email, the payment date and amount, the payment reference, and the reason. We may ask for more information to verify the payment. Approved refunds are usually started within 7 business days; your bank, UPI provider, card network or wallet may take longer to show them.
Cancelling
You can stop using HopeHire at any time. Turn off Daily Outreach and Autopilot in Profile settings to stop automated sends immediately, or delete your account under Profile → Security & Privacy. Cancelling doesn't refund credits already used, and doesn't recall emails already sent.